Delete your Ask'n Check account

This page explains how to delete your account in the Ask'n Check app and what happens to your data.

In the app (fastest)

Open Ask'n Check and sign in.
Tap the account icon at the top right → Profile & settings.
Scroll down and tap Delete account, then confirm.

Finish your tasks in progress first, including payment. Open tasks that no checker has accepted yet are cancelled for you.

Without the app

If you can't use the app (for example, you lost your phone), email askncheck.support@gmail.com with the subject "Delete my account" and the mobile number of the account. We may ask you to confirm that the number is yours. We delete it within 7 days of confirming.

What is deleted

Your name, birthdate and mobile number
Your GCash QR
Your notification tokens, notifications, blocks and "available" location
Your sign-in (you can't sign in to the deleted account again)

What is kept, and for how long

Finished tasks, ratings, chats and reports stay for the other people involved, shown as "Deleted user", so their history and payment records still make sense.
Proof photos and receipts are deleted 90 days after each task ends.
If the account had strikes in the last 90 days, a suspension or a ban, we keep a one-way code (hash) of the number and the strike dates, so a new account with that number gets them back. Strikes still stop counting after 90 days.